Creating Better Client Leaders

Industry research has proven that client service excellence is the single most important measure of client loyalty. Yet, few account directors have had formal training in client service excellence and account leadership.

We are passionate about helping senior managers become better client leaders and have developed programs that help sensitize and teach account staff how to step up their client service game to become what every firm needs – true account leaders.

These programs have been given in groups or one-on-one and can be customized to the needs of the agency or the staffer.

Contact us is you are interested in learning more about how these topics can augment your professional development program.